FAQ

FAQ - Indigenous Crafts

1. What types of products do you offer on Artisanat Autochtone?
We offer a diverse range of Indigenous handcrafted products, including dreamcatchers, talking sticks, necklaces, and other unique handcrafted items, all made with care and respect for Indigenous traditions.

2. Where are your products manufactured?
All our products are made by an indigenous artisan respecting ancestral traditions and craft techniques.

3. How can I place an order?
You can place an order directly on our website by selecting the desired products and following the payment instructions. If you have any questions or specific needs, please feel free to contact us via our contact form.

4. What are the delivery times?
Delivery times vary depending on your location. Generally, orders are shipped within 3 to 5 business days.

5. How can I track my order?
After dispatch, you will receive a confirmation email and can communicate with us at any time.

6. What is your return and refund policy?
We accept returns within 14 days of receiving your order. Products must be returned in their original condition. For more information about our return and refund policy, please visit our dedicated page.

7. Are your products manufactured ethically?
Yes, all our products are made respecting indigenous traditions and artisanal techniques, with a commitment to ethical and sustainable practices.

8. Can I personalize a product?
We offer customization options for some products. To discuss the available options, please contact us directly via our contact form.

9. How can I contact customer service?
For any questions or concerns, you can contact us via our contact form on the website or by email at atelier-nutshimit@outlook.com.

10. Do you offer international delivery services?
Yes, we offer international delivery services. Delivery costs and times vary depending on the destination.