FAQ
Quick summary
Find here the answers to frequently asked questions about the creations of artisan Dave Verreault-Thisselmagan. From production in Mashteuiatsh to delivery times, we support you for an authentic and stress-free experience.
Frequently Asked Questions
1. What types of products do you offer?
We offer a selection of handcrafted Indigenous items, including:
• dreamcatchers
• talking sticks
• Indigenous drums
• necklaces and jewelry
• medicine bags
• Unique decorations and artworks
Each piece is crafted with care and respect for Innu traditions.
2. Where are your products manufactured?
All creations are entirely handmade by Dave Verreault-Thisselmagan , an Indigenous Innu craftsman from the community of Mashteuiatsh.
Each work respects traditional knowledge and the cultural spirit that accompanies it.
3. How can I place an order?
You can order directly from our shop.
All you need to do is:
- choose your product
- add it to cart
- Complete the secure payment with Shopify.
For any questions or special requests, please contact us at:
📧 indigenouscrafts@outlook.com
4. What are the processing and delivery times?
Order processing
1 to 3 business days.
Standard delivery in Canada
7 to 10 business days.
Special items
• drums
• custom orders
→ up to 15 working days before shipment.
Delivery times may vary depending on the carriers and periods of high volume.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email.
If you have any questions about tracking, please write to us at:
📧 indigenouscrafts@outlook.com
6. What is your return and refund policy?
You have 30 days after receipt to request a return.
The items must be:
✔ unused
✔ in perfect condition
✔ in their original packaging
Personalized, custom-made or used items are not eligible for return.
Full details can be found in our Return Policy .
7. Are your products manufactured ethically?
Yes.
All creations are handmade:
• in accordance with indigenous traditions
• with carefully selected natural materials
• in a responsible, authentic and sustainable approach
No product is mass-produced.
8. Can I personalize a product?
Yes, some creations can be personalized (colors, materials, intentions).
Write to us to discuss your idea:
📧 indigenouscrafts@outlook.com
9. How can I contact customer service?
By email:
📧 indigenouscrafts@outlook.com
Or via our Contact Us page, accessible in the site menu.
10. Do you offer international delivery?
Yes.
We ship internationally.
Processing times and fees vary by country.
Please check your country's laws regarding the importation of handcrafted products containing:
• feathers
• furs
• natural materials