Shipping policy

Order shipping

At Artisanatautochtone.com, each creation is prepared with care to provide a safe, fast, and professional shopping experience. This policy explains our processing times, shipping fees, and delivery procedures.

Processing times

Standard orders are prepared within 1 to 3 business days after payment confirmation.

A confirmation email will be sent once your order has shipped.

Special orders

The following items require a longer preparation time:

  • handcrafted drums

  • personalized or custom-made items

These creations may require up to 15 business days of production before shipping.

Delivery times

Canada

  • Standard shipping: 7 to 10 business days

  • Express shipping: 2 to 3 business days (depending on carrier availability)

These timelines are provided by the carriers and may vary due to high-volume periods, weather conditions, or holidays.

International

Delivery times vary depending on the destination country and local postal services.

Shipping fees

Shipping fees are calculated automatically based on the weight, volume, and destination of your order.

The exact amount is displayed at checkout.

Promotional or discounted shipping rates may be offered at certain times.

Order tracking

Once your order has shipped, a tracking number will be sent to you by email.

Tracking updates can be viewed directly on the carrier’s website.

Delivery

Shipping address

Please ensure that your address is accurate and complete.
Artisanatautochtone.com is not responsible for packages delivered to an incorrect address provided at checkout.

Delivery attempts

If you are not available at the time of delivery, the carrier may:

  • attempt a second delivery

  • leave a delivery notice

  • drop the package at a pickup location

Instructions will be provided in your tracking information.

Delivery issues

Package not received

If you have not received your order within the estimated delivery time, please contact us at:
➡️ artisanatautochtone@outlook.com

We will open an investigation with the carrier.

Damaged package

If your order arrives damaged, contact us immediately at:
➡️ artisanatautochtone@outlook.com

Please include photos of the item and the packaging.
We will arrange a replacement or a refund depending on the situation.

International shipping

Your country may impose customs duties, taxes, or import fees.

These fees are the responsibility of the customer.

Please check your local customs regulations before placing an order.

Some regions may restrict the import of certain types of items.

Contact

For any questions regarding shipping, you can reach us at:
➡️ artisanatautochtone@outlook.com